Frequently asked questions

Add items to your basket and go through checkout as normal. This does not take payment — it sends us an order request with your details and an indicative payment method. One of our advisors then contacts you, usually within 2 business days, to confirm stock and arrange payment.

No. ParaglidingShop Europe does not process online payments — you never enter card details on this site. Payment is arranged directly with an advisor once your order request has been confirmed.

You select an indicative payment method (e.g. bank transfer or card by phone) at checkout, then confirm it with an advisor. Nothing is charged until you have explicitly agreed.

All prices on this site are shown in euros (€), tax included.

Delivery timings and costs are set out on our Shipping & Returns page — your advisor will confirm an estimate when your order is confirmed.

Yes — under EU consumer law you have 14 calendar days from receiving your order to withdraw, with no need to give a reason (some exceptions apply for hygiene/safety-sealed items). See Shipping & Returns for the practical steps.

Check our Sizing Guide for clothing, harnesses and helmets. Still unsure? Call or message us — we’d rather help you get it right first time.

All products are covered by their manufacturer’s warranty. See our Warranty page for what’s covered and how to make a claim.

Yes — create an account and use the heart icon on any product to add it to your wishlist, visible any time from My Account.

Via our contact page (form, phone or WhatsApp), or by email.