Warranty

All goods supplied by ParaglidingShop Europe are from official sources and covered by a manufacturer’s warranty. The warranty period varies from 12 months to lifetime, and usually guarantees the item against manufacturing faults and premature failure under normal usage. Wear and tear, or damage caused by improper use or accident, is not covered.

Please note that the final decision as to whether goods are faulty rests with the manufacturer. Most manufacturers will repair or replace a faulty item. If you have a problem with a product you’ve bought from us, please get in touch — for an even quicker response, email us a digital photo and description of the fault.

We’ll assess your returned item as soon as we receive it and contact you with a solution at the earliest opportunity. Occasionally items need to be returned to the manufacturer for inspection, then repaired or replaced at their discretion. We understand how important an efficient and transparent service is when something goes wrong, and we’ll do everything we can to make sure you’re 100% happy and back in the air as quickly as possible.